FAQ's

Faqs

How can I decide which foundation and concealer shade is right for me?
Our luxurious, lightweight foundations and concealers come in 6 versatile shades:
  • Fair- Super Porcelain, Ultra Fair. Snow White. Fairest of the Fair. (Ex: Nicole Kidman)
  • Light- Neutral Universal Light. Ivory. Cream. Corrects redness. (Ex: Angelina Jolie)
  • Medium- Universal Medium. Most Popular. If you're not sure about your shade, try Medium. Adjusts for cool and warm tones. Beige, Olive, Mediterranean skin tones. (Ex: Selma Hayek)
  • Tan- Golden Tan. Warm Bronze. Gorgeous Tan. Covers & color corrects sun spots, sun damage, redness. (Ex: Halle Berry)
  • Dark - Warm dark chocolate tones. (Ex: Beyonce)
  • Deep- Rich Espresso Deep Chocolate. (Ex: Naomi Campbell)
  • You can also send a picture of yourself to contact@evepearl.com and our team of top artists will recommend the products that are right for you.
    • Is EVE PEARL ok to use on my sensitive skin?

    EVE PEARL is good for all skin types! Our products are great for sensitive, mature, red, acne prone, dry, oily skin etc because the EVE PEARL line contains so many nourishing ingredients. EVE PEARL cosmetics are non-comedogenic and hypoallergenic. Our foundations and concealers are made from a luxurious cream base. They are also infused with our CosmeNutrients® so your skin will always stay nourished.

    I have bad acne and am afraid to aggravate my skin. Why should I use EVE PEARL?

    We understand concerns about certain makeup when dealing with sensitive, problem skin. Eve created this entire line for people with sensitive and acne prone skin, which she has had to deal with most of her life. She wanted to create a makeup that was innovative and would conceal and treat skin at the same time. When people think of creams, they sometimes associate them with pore-clogging mineral oils. Most "good for you" natural, mineral powders are dehydrating, give minimal coverage and leave acne prone skin looking dry and unfinished.

    Our hydrating cream foundations provide a light, greaseless formula with nourishing vitamins, minerals, proteins, peptides and antioxidants. EVE PEARL makeup will actually help to treat and sooth acne prone skin with its anti-inflammatory properties. It covers redness and scarring, creating the illusion of flawless skin and the only oil used in our product is 100% natural jojoba oil. Dermatologists are learning about the EVE PEARL line and are carrying it in their offices It's good for Youtuber skin and it is ideal for women who have injections, laser and face irritation.

    How do I achieve the best results from using EVE PEARL HD Foundation?

    Our foundations and concealers are made from a luxurious cream base. They are not an oil or water base like most cosmetics on the market. We suggest applying the foundation to the face using an EVE PEARL foundation brush. Then, with a moistened EVE PEARL non-latex sponge, blend out the product to achieve the desired level of coverage, from sheer to full. You can also build the foundation for a fuller coverage. It's that simple!

    What are CosmeNutrients®? How are they used in EVE PEARL Cosmetics?

    CosmeNutrients® are a fusion of cosmetics with nutrients. CosmeNutrients® are infused into many EVE PEARL® products. This propietary blend of vitamins, minerals, proteins, peptides and anti-oxidants is what sets EVE PEARL® apart from all other makeup. One of the most powerful ingredients is the antioxidant, astaxanthin. Derived from the powerful microalga, Haematococcus pluvialis, studies have shown that astaxanthin is 500x stronger than vitamin E and has the unique capacity to quench free radicals and to inhibit lipid peroxidation. All of which means that EVE PEARL® is makeup with skincare with immediate results and lasting benefits!

    What is your return/exchange policy?
    Return by Mail
  • We will gladly accept returns for any full-priced items purchased through evepearl.com upon receiving your items within 45 days of the PURCHASE date. To ensure a timely refund to your account, please return the item immediately upon deciding that you do not wish to keep the product. Return shipping and handling fees are the responsibility of the customer. We are unable to refund original shipping costs.
  • Please follow the simple instructions below: Click HERE to download the Return & Exchange form.
  • Mail your evepearl.com return with completed order return form (see back of this form) and original sales receipt to:
  • EVE PEARL® Returns Great Faces, Inc.
  • 59 McGregor Ave Mount Arlington, NJ 07856
  • Return Refunds and Credits
  • We will issue you a full refund to your credit card for the amount of any full-priced item that you return (less original shipping charges) if your return is received within 45 days of the PURCHASE date. After the 45 days have passed, you will receive your refund in the form of a store credit. The credit for your returned items cannot be exchanged for cash. It may take up to 30 days to process the return and credit your account, or to issue a store credit. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately three to seven business days to reflect this transaction.
  • If you have any questions about your return, please contact EVE PEARL® Customer Service at contact@evepearl.com.
  • Exchanges If you prefer, you may exchange your purchase for other EVE PEARL® products Items for exchange must be received by EVE PEARL® within 45 days of purchase date.
  • Please Note: Items purchased during any EVE PEARL® promotion are FINAL SALE and may not be returned or exchanged.
    • I have not received my order yet, what is the status of my order?

    Thank you for your order and we apologize for any inconvenience.

    If you did not receive your e-mail confirmation with the tracking number, the order has not yet gone out. Please know that we do our very best to be quick and efficient with our shipping and can assure you that orders are being processed and shipped in a timely fashion. Please note that your initial order confirmation states to please allow 7 - 14 business days for order processing.

    We pride ourselves on our great products and customer service. We truly appreciate our customers and rely on their help to spread the word about the EVE PEARL Brand.

    Does EVE PEARL offer a professional artist discount?

    Yes, we offer a Professional Makeup Artist discount of 40%. For more information of how to apply please send an email request to support@evepearl.com

    What are the benefits of becoming an authorized EVE PEARL Beauty Brands reseller?
    • 60% Off
    • Secure Reseller Account
    • All orders must be placed on line Order HERE
    • Exclusive Reseller promotions
    • Listing in the EPBB Reseller Directory
    • Product knowledge and assistance, POS material, price sheets, etc.
    • Qualifications are reviewed and may be revoked at any time

    How to place an Order?

    *Starting August 2016 all Reseller/Studio Orders must placed online

  • Log into your reseller account on www.evepearl.com
  • Use your assigned code at check out to apply discount

    • Please direct any questions to support@evepearl.com or text at 212.223.2229.

    How do I become an EVE PEARL reseller?

    The first step to becoming an EVE PEARL Reseller is to register online HERE

    Please note the following:

    • We do not grant exclusive rights for any of our products.
    • You must sell our products no higher than our retail price.
    • We do not supply free testers.
    • There is a minimum required purchase for all EVE PEARL resellers.

    Please email support@evepearl.com or text us at 212.223.2229 if you would like additional information.

    Why is the promotional code not working with my order?

    Promotional codes apply to individual items for sale only. Our kits and promotional items are already discounted from 30% to 50%, depending on the selection. Unfortunately, we are unable to apply additional discounts to our kits.

    Where can I purchase EVE PEARL Products?

    EVE PEARL products are sold primarily online at www.evepearl.com.

    EVE PEARL is also sold in the following locations (for a full listing of resellers, please see our Resellers Directory, under the "Professionals" tab at the top of the website

    Tri State Area
    Alcone Company
    322 West 49th Street
    New York, NY
    212.757.3734

    The Cosmetic Boutique
    18 South Greeley Avenue
    Chappaqua, NY 10514
    914.861.2552

    The Cosmetic Boutique
    86 Elm Street
    New Canaan, CT 06840
    203.966.5811

    Shear Pleasure
    43 A Quaker Ridge Road
    New Rochelle, NY 10804
    914.632.6100

    The Beauty Spa of Englewood
    363 Grand Avenue, 2nd Floor
    Englewood, NJ 07631
    201.567.6020

    West Coast
    Naimes Beauty Center
    12640 Riverside Dr.
    Valley Village, CA 91607
    818.665.9933

    Other US Locations
    Kanvas
    1123 Thomasville Road
    Tallahassee, FL 32303
    850.224.7467

    Richmond Surgical Arts
    8700 Stony Point Parkway
    Richmond, VA 23235
    804.560.5298

    You'Nique Chic
    200 Loy Circle
    Winchester, VA 22602
    540.327.5774

    International Locations
    Racquel J. Makeup Studio
    Suite 3 Pinnacle Point
    53 Lady Musgrave Road
    Kingston 6, Jamaica
    876-946-2507

    The Cheshire Set Nail Lounge
    20 Eagle Brow, Lymm Village
    Lymm WA13 0LJ Great Britain
    44.192.575.7657

    Does EVE PEARL conduct animal testing for any of its products?

    EVE PEARL® has never conducted animal testing at any stage of product development. We also do not contract with any third parties to conduct animal testing on our behalf.

    How do I redeem my Gift Certificate Online?

    To redeem your Gift Certificate/Code: Please go to www.evepearl.com On the checkout screen, enter the PIN Number(located on your certificate)Please use same PIN for remaining credit.
    Customer Service and Assistance:
    support@evepearl.com or 212.223.2229

    May I request substitutions to promotional items or free gifts?

    We are unable to make color or product substitutions involving free gifts or promos. We reserve this right due to supply, demand and the amount of product we carry for the month. We apologize for any inconvenience. If you are unable to use the promotional item, perhaps you could pass it on to a friend, or if you are an artist you may use it for your kit. It may even help you to sample out a product that you didn't think of purchasing.

    Are there samples of EVE PEARL products available to send?

    Thank you for your interest in EVE PEARL®. Currently, we do not offer trial size/sample size products. However, from time to time we do send complimentary items along with customer orders. If you are unsure of what foundation shade to use we will gladly give our recommendations once you submit a picture of yourself without makeup to: support@evepearl.com. We will be in contact with you after we receive your submission.

    What Career Opportunities do you offer at EVE PEARL?

    Please send your cover letter and resume to support@evepearl.com. Being an EVE PEARL team member offers amazing hands-on experience in building a brand. Prospective candidates must be at least twenty years of age and available for full-time work. Microsoft Office and Internet Navigation skills are required. We accept candidates from all fields of industry with 2 - 3 years of experience.

    *PICK SHADE BEFORE ADD TO BAG:

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